Wow! Because we’ve earned a TripAdvisor Certificate of Excellence every year for the past 5 years, we’re pleased to announce that Emdoneni Lodge has qualified for the Certificate of Excellence Hall of Fame!

It means so much that you have such positive things to say about your experiences with us. Thank you, thank you! 


What is the Certificate of Excellence?

Since 2011, the Certificate of Excellence honors hospitality businesses that deliver consistently great service across the world. This designation is presented to approximately 10% of total businesses on TripAdvisor that have consistently achieved great reviews over the past year. There is no application process for the Certificate of Excellence, and the achievement is earned over time.

Who is eligible to receive a Certificate of Excellence?

Accommodations (Hotels, B&B / Inns, and Specialty Lodging), restaurants, attractions, and vacation rentals worldwide are eligible to receive a Certificate of Excellence.

How are Certificate of Excellence recipients determined?

To qualify for a Certificate of Excellence, an accommodation (Hotels, B&Bs / Inns, and Speciality Lodging), restaurant or experience must:

  • Maintain an overall TripAdvisor rating of at least four out of five
  • Have a minimum number of reviews
  • Have been listed on TripAdvisor for at least twelve months. A business must be listed for the full 12-month qualifying period between April 1 to March 31 to be considered. Recipients are announced only once a year in late May.

To determine Certificate of Excellence recipients, we use a variety of user-generated content. We use an algorithm that primarily takes into account the quality, quantity, and recency of user reviews, as well as the business’ tenure on the site.

The algorithm also takes into consideration any content integrity issues, animal welfare policies, and/or fraudulent activity associated with the listing. If your business received an “Official Notification from TripAdvisor” letter, we recommend that you respond with your concerns to that letter or contact Our Content Integrity Team is the only group that is able to work through issues of that nature with you.

Due to the algorithm being proprietary, we can’t disclose further details about the Certificate of Excellence criteria.


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