Emdoneni Lodge was chosen, based on a strict set of criteria. In order to be considered, properties must meet the following criteria:
• At the time of judging, a winner is rated 8.00/10 or over with a minimum of 50 customer reviews certified by HotelsCombined.
• No major customer service problems, nor recurring or unresolved issues were detected.
Moreover, HotelsCombined is taking in great consideration the way the hotel staff answered the Hotels communication team, demonstrating their commitment in providing quick assistance.
Emdoneni Lodge boasts a high satisfaction rating among guests and travel industry experts, receiving 391 reviews for an impressive rating of 8.9 out of 10.
“We are thrilled to be working with the best hotels in South Africa and Emdoneni Lodge is certainly among them” What is different about the Recognition of Excellence is the way information is gathered and analysed: it all depends on the guest and his or her experience with that particular accommodation.” – Alberto Castellucchio, Market Manager of HotelsCombined South Africa